lore B

I walked in and Dave was super friendly he figured out the problem with my phone right away and was able to help me immediately. Great customer service he also showed me how to fix the same issue if it were to happen in the future. Would definitely go back if I had another issue.

Larry Miller

What a difference 2 years make. Two years ago, I thought this was the greatest store. Jeff and Barb were very attentive to what I needed and bent over backwards to take care of my battery needs. Now I am very disappointed in the Prescott Valley, AZ location. The first reason I am disappointed is that recently there has been an increased spike in COVID-19 cases in Yavapai County and advisability of masking in public places is all but a mandate, I visited on December 23rd to recycle drill batteries and to make a purchase. First thing I noticed is that customers were coming in and out unmasked, which I can understand from naysayers, but also the 2 employees in the store were both unmasked and dealing face to face with unmasked customers without social distancing. In fact, I was the only one wearing a mask inside the store. So the CEO's statement, " we've all worked together to follow the latest health recommendations: maintaining appropriate social distance, adhering to local mandates and masking up" is false advertising. The second reason I am disappointed is that the battery I wanted to buy is advertised on the Batteries Plus website, but the employee told me that it is not available. Why is it on the website if it is no longer available to buy? He indicated that the battery in question was no longer available to be ordered and that it was no longer being carried in the warehouse, but as of today, it is still on the website, so (1) the website conflicts with reality, or (2) the employee did not want my business. There was no effort to provide information where I could buy the battery I need, nor was there an attempt to even look up any further information. Since this store is the only "game" in town, and since this store doesn't want to practice safety to it's customers, I will not be doing any further business with them.

989bradley

I took my phone to Batteries Plus for a battery replacement. The clerk had advised me on an earlier visit that he had experience doing this type of phone. I brought the phone in and the clerk said that he had a video that showed him how to do it; I explained that I also watched some videos and that if he was unsure about the job that it would be no problem for me to take it elsewhere or do it myself. He said no problem, he was experienced and knew how how to do it. Id' never done it before so I left it to the "experienced" Upon returning to pick up the phone I was informed that he had broken the screen. I could see the pry marks where he tried to force the screen off instead of working around the sides to gently remove it. He became confrontational and abusive as I appeared a bit unhappy that he broke my phone. I was now facing over a week without my phone missing important calls, business , family etc. I lost a lot. When I inquired about the 30 dollar charge the clerk said "I did the work" I made contact with David Sullivan the owner. He wouldn't even let me speak, burying my every sentence with confrontational language and belligerence. No regard whatsoever for the massive inconvenience. Refusing to hear my experience he cut me off stating that "It's a work day and you have to call me after 7 if you want to discuss it. Imagine the "work" I was forced to miss. His concern was more centered around what the repair costs to himself was than treating the customer fairly.

Shannon Kelley

Best customer service ever. They were so kind and helpful. I highly recommend this business if you need any kind of battery from automotive to my phone they have always everything I've needed at Great prices. I wish all businesses treated their customer like they do. Thanks again to the guys who helped me.

817OldManFuji

Dave is a awesome owner and we were able to become really Great friends. He takes care of all my needs. Thanks to the staff who is always there to service me and all the customers in all installations. Thank you Fuji